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FAQ

Find answers to commonly asked questions about Hearty Foods.

How do I create an account on Hearty Foods?

To create an account on Hearty Foods, click the “Sign Up” or “Create Account” button on our website or app. You’ll need to provide your email address, set a password, and complete your profile. It’s a quick and easy process!

Resetting your password is simple. Next time you wish to log in to your account, select “forgot password”, and follow the prompts from there to reset your password.

If your personal details have changed, you can adjust these after logging in to your account and selecting [x] (“My details”, “My Profile”).

At Hearty Foods, we will never sell your information to third parties, and our site uses a protocol that encrypts communications so that your data cannot be stolen.

How do I place an order?

Placing an order with Hearty Foods couldn’t be easier. Simply browse our extensive menu online, and add your chosen meals to your shopping cart. Then, all you need to do is check out and pay via your preferred payment method.

Most likely! We deliver across the Sunshine Coast. For more details, please visit our deliveries page.

Minimum of 7 main meals for a delivery

Please get in touch as soon as possible if you wish to cancel your order. We will do our best to accommodate your request.

What kind of meals do you offer?

From bolognese to casseroles, soups and curries and so much more – we offer a wide variety of ready-made meals! But our focus is always to provide healthy, nutritious meals.

Our meals may change seasonally and according to ingredient availability.

As many as you like! Whether you want to replace lunches and dinners every day, or just on days where you know you are going to be particularly busy, Hearty Foods doesn’t limit what you can and cannot order.

Do you offer meals for specific dietary needs?

At this point in time, we do not offer meals that fit specific dietary needs. We always welcome suggestions and feedback, however.

Unfortunately, no. Our meals are ready-made in our kitchens ahead of time.

How much do your meals cost?

Our main meals start at $9.95 (for a regular size), whilst our soups are $4.50. Our dessert prices range from $2.00 through to $4.50.

At this time, we offer NDIS and Home Care packages to make life easier.

Ordering online couldn’t be simpler – we accept most major credit cards for ease of online payment.

You will be charged at the time of placing your order.

Do you sell gift cards?

Absolutely. You can find out more about our gift cards here.

To redeem a gift card, simply fill your cart with all of the delicious meals you desire, and then use the gift card code at checkout to redeem your discount.

Can I order online if I have a home care package?
You will need to contact us first on 5442 7489 for this to be set up for you. (It is best to call us on 5442 7489 to place your first order)

All the meals arrive to your door frozen inside a cardboard box

Yes it’s recommended you are to be home to receive your box of meals or not too far away. If you are planning not be be home at the time of delivery then please leave an esky so we can unload your meals into it.

We generally stick to the same delivery route each day so the delivery time is approximately the same each time. If you need to find out the approximate time we deliver to you in your area please contact us.

Yes. They can be heated in either the microwave or oven in the container without removing the film cover. Heating instructions are printed on the label.

Yes, we have a large range of Gluten Free and lactose free dishes. Please feel free to call 5437 7943 to discuss your special dietary needs.

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